Frequently Asked Questions
Everything you need to know about your MATTE Brand experience.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 2-7 business days depending on the shipping method selected at checkout.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, such as bodysuits and sale items, are final sale for hygiene and clearance reasons.
How do I know which size to order?
Each product page features a specific size guide. Since our fabrics range from high-stretch spandex to rigid denim, we recommend checking the 'Fit & Fabric' section for detailed measurements.
Do you ship internationally?
Yes, MATTE Brand ships worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location and local customs regulations.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations. Please double-check your shipping address and cart items before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.